Victoria's Secret - Lawrenceville, GA
posted 1 day ago
Full-time - Mid Level
Lawrenceville, GA
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Responsibilities
- Driving and growing top-line sales by leading the sales floor.
- Coaching and developing the team.
- Performance management and selling.
- Maintaining visual merchandising standards.
- Managing labor hours within the store to drive sales and profit.
- Owning the overall appearance and presentation of the brand.
- Collaborating with Sales Leadership Teams for seamless communication and execution.
- Conducting associate observations and coaching.
- Linking results to behaviors and actions to drive sales.
- Executing additional duties such as Floorset mapping, product launch support, onboarding, and shipment processing.
Requirements
- Passion for Victoria's Secret Brand.
- Ability to improve customer satisfaction and drive customer loyalty.
- Experience reviewing business reports and insights to achieve results.
- Self-awareness and interest in seeking feedback for improvement.
- Experience selecting and developing direct reports.
- Ability to monitor progress and incorporate feedback into decision-making.
- Proven ability to link company strategies to day-to-day activities.
- Experience influencing cross-functional partners.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 3+ years of retail leadership experience preferred.
