Customer Experience Manager - Victorias Secret - Chesterfield Towne - Richmond, VA

$46,280 - $62,192/Yr

Victoria's Secret - Richmond, VA

Full-time - Mid Level

Richmond, VA

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Experience Manager at Victoria's Secret is a leadership role focused on delivering exceptional customer and associate experiences to drive top-line sales. This position involves coaching and developing the sales team, managing performance, and ensuring operational excellence through visual standards and merchandise availability. The role requires a strong commitment to the brand's values and the ability to lead by example on the sales floor.

Responsibilities

• Drive and grow top-line sales by leading the sales floor and coaching the team.
• Manage performance and support operational excellence through visual standards and merchandise availability.
• Conduct associate observations and coaching to enhance team performance.
• Link results to behaviors and actions to drive sales.
• Independently manage labor hours to optimize sales and profit.
• Maintain the overall appearance and presentation of the brand through visual merchandising standards.
• Collaborate with Sales Leadership Teams for effective communication and execution of brand actions.
• Demonstrate and lead adherence to company policies and procedures.
• Execute additional duties such as floorset mapping, product launch support, onboarding, and shipment processing.

Requirements

• Passion for the Victoria's Secret brand.
• Ability to improve customer satisfaction and drive loyalty.
• Experience in reviewing business reports and taking action to achieve results.
• Self-awareness and interest in seeking feedback for personal development.
• Experience in selecting and developing direct reports.
• Ability to monitor progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to daily activities and inspire team contributions.
• Experience influencing cross-functional partners to achieve goals.
• Ability to work nights, weekends, and maintain a flexible schedule.
• Ability to stand for long periods and perform physical tasks such as bending, kneeling, and lifting.
• Proficiency in using technology including headsets, mobile devices, and computers.
• 3+ years of retail leadership experience preferred.

Benefits

• Flexible schedule