Customer Experience Manager - Victorias Secret - Colorado Mills - Lakewood, CO

$47,840 - $65,312/Yr

Victoria's Secret - Lakewood, CO

Full-time - Mid Level

Lakewood, CO

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Experience Manager at Victoria's Secret is a leadership role focused on enhancing customer and associate experiences to drive sales growth. This position involves coaching and developing the sales team, managing performance, and ensuring operational excellence through visual merchandising and effective labor management. The role requires a strong commitment to company values and the ability to inspire a team to achieve top-line sales goals.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the sales team to enhance performance.
• Manage labor hours to optimize sales and profit.
• Maintain visual merchandising standards to uphold brand appearance.
• Conduct associate observations and ensure all roles contribute to team success.
• Collaborate with Sales Leadership Teams for effective communication and execution of brand actions.
• Support operational excellence through effective payroll management and merchandise availability.
• Execute additional duties such as floorset mapping, product launch support, staffing, and onboarding.

Requirements

• Passion for the Victoria's Secret brand.
• Ability to improve customer satisfaction and drive loyalty.
• Experience in reviewing business reports and taking action to achieve results.
• Self-awareness and willingness to seek feedback for improvement.
• Experience in selecting and developing direct reports.
• Ability to monitor progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to daily activities and inspire team contributions.
• Experience influencing cross-functional partners to achieve goals.
• 3+ years of retail leadership experience preferred.

Nice-to-haves

• Experience with mobile devices and technology in a retail environment.
• Ability to work nights, weekends, and maintain a flexible schedule.

Benefits

• Flexible schedule