Customer Experience Manager - Victorias Secret - La Plaza - Mcallen, TX

$56,992 - $71,344/Yr

Victoria's Secret - McAllen, TX

Full-time - Mid Level

McAllen, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Experience Manager at Victoria's Secret is a leadership role focused on delivering exceptional customer and associate experiences to drive top-line sales. This position involves coaching and developing the sales team, managing performance, and ensuring operational excellence through visual standards and merchandise availability. The role requires a strong commitment to the brand's values and a passion for enhancing customer satisfaction and loyalty.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the sales team, including conducting associate observations and coaching.
• Manage labor hours within the store to optimize sales and profit.
• Maintain visual merchandising standards and oversee the overall appearance of the brand.
• Collaborate with Sales Leadership Teams for effective communication and execution of brand actions.
• Demonstrate and enforce company policies and procedures.
• Support operational tasks such as floorset mapping, product launch, onboarding, and shipment processing.

Requirements

• Passion for the Victoria's Secret brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience in reviewing business reports and taking action to achieve results.
• Self-awareness and willingness to seek feedback for improvement.
• Experience in selecting and developing direct reports.
• Ability to monitor progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to daily activities and inspire team performance.
• Experience influencing cross-functional partners to achieve goals.
• Ability to work nights, weekends, and maintain a flexible schedule.
• Ability to stand for long periods and perform physical tasks such as bending, kneeling, and lifting.
• Proficiency in using technology including headsets, mobile devices, and computers.
• 3+ years of retail leadership experience preferred.

Benefits

• Flexible schedule