Customer Experience Manager - Victorias Secret - Lakeside - Metairie, LA

Victoria's Secret • Metairie, LA

403d • $48,464 - $63,232

About The Position

The Customer Experience Manager at Victoria's Secret is a leadership role focused on delivering exceptional customer and associate experiences to drive top-line sales. This position involves coaching and developing the sales team, managing performance, and ensuring operational excellence through visual standards and merchandise availability.

Requirements

• Passion for the Victoria's Secret brand.
• Ability to improve customer satisfaction and drive loyalty.
• Experience in reviewing business reports and taking action to achieve results.
• Self-awareness and interest in seeking feedback for improvement.
• Experience in selecting and developing direct reports.
• Ability to monitor progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to daily activities and inspire the team.
• Experience influencing cross-functional partners to achieve goals.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and perform physical tasks.

Nice To Haves

• 3+ years of retail leadership experience preferred.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the team to enhance performance.
• Manage labor hours to optimize sales and profit.
• Maintain visual merchandising standards for brand presentation.
• Conduct associate observations and coaching sessions.
• Collaborate with Sales Leadership Teams for effective communication and execution of brand actions.
• Support operational excellence through various additional duties.

Benefits

• Competitive salary range from $23.30 to $30.40 based on experience and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed