Customer Experience Manager - Victorias Secret PINK - Roosevelt Field - Garden City, NY

$51,064 - $73,216/Yr

Victoria's Secret - Garden City, NY

Full-time - Mid Level

Garden City, NY

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The role includes leading and demonstrating company values within the store, delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling, and personally selling. The Customer Experience Manager conducts associate observations and coaching, displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. This position links results to behaviors and actions to drive top-line sales, independently managing labor hours within the store to drive sales and profit, and owning the overall appearance and presentation of the brand by maintaining visual merchandising standards. Collaboration with Sales Leadership Teams is essential to ensure seamless communication and execution of required actions of the brand. The Customer Experience Manager also demonstrates and leads company policy and procedures, and takes on additional duties as assigned, including but not limited to floorset mapping and execution, product launch support, onboarding, and shipment processing.

Responsibilities

• Driving and growing top-line sales by leading the sales floor.
• Coaching and developing the team to enhance performance.
• Managing labor hours within the store to drive sales and profit.
• Maintaining visual merchandising standards and overall brand presentation.
• Conducting associate observations and coaching to improve team performance.
• Collaborating with Sales Leadership Teams for effective communication and execution of brand actions.
• Demonstrating and leading company policies and procedures.
• Executing additional duties such as floorset mapping, product launch support, onboarding, and shipment processing.

Requirements

• Passion for Victoria's Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights to achieve results.
• Self-awareness with an interest in seeking feedback for improvement.
• Experience in selecting and developing direct reports to enhance their skills.
• Ability to monitor progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to daily activities and inspire team performance.
• Experience influencing cross-functional partners to achieve objectives.
• Ability to work nights, weekends, and maintain a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Experience with technology including headsets, mobile devices, and computers.
• 3+ years of retail leadership experience preferred.

Benefits

• Flexible schedule