Customer Experience Manager

Weis Markets - Warminster, PA

Full-time - Mid Level

Warminster, PA

Food and Beverage Retailers

About the position

The Customer Experience Manager at Weis Markets is responsible for overseeing the front-end department operations, ensuring excellent customer relations, and managing associates to provide a positive shopping experience. This role includes enforcing company policies, training staff, and maintaining operational efficiency in the store.

Responsibilities

• Oversees all aspects of front-end department operations.
• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Enforces cash handling control and security measures to identify and prevent losses.
• Assists cashiers with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding front end sales associates.
• Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
• Operates front-end scanning equipment and register, performs all related check out procedures.
• Assists customer service with answering phone calls with a polite and positive attitude.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• May assist with baling cardboard or other related duties.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.

Requirements

• High School Diploma or GED required.
• Minimum 3 years' experience in management of retail or related field.
• Associate or bachelor's degree in business related field desirable.