Five Below - Farmington, MO
posted 3 months ago
At Five Below, the Customer Experience Manager (CEM) plays a pivotal role in ensuring that every customer interaction is exceptional. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to create a customer-centric environment that prioritizes customer satisfaction, front-end operations, cash management, cleanliness, safety, and driving sales. This position is integral to the management team, setting the tone for the store by embodying and promoting the Five Below values, which focus on creating a fun and engaging shopping experience. The CEM is tasked with leading the team to achieve key performance indicators and brand loyalty. This involves not only managing daily operations but also modeling effective leadership behaviors. The CEM is expected to inspire the team to 'Wow the Customer' by putting their needs first and making a positive impact on their shopping experience. This role requires a commitment to excellence, where the CEM must check their ego at the door, treat the store as their own business, and hire talent that shares this vision. The CEM is also responsible for setting high standards for themselves and their team, encouraging risk-taking and innovation to achieve the impossible. In addition to these responsibilities, the CEM fosters a fun and energetic workplace culture, recognizing team efforts and creating an atmosphere where associates feel valued and motivated. The CEM is not only a leader but also a trainer, developer, and motivator, ensuring that all associates are equipped with the skills and knowledge to deliver outstanding customer service. This role is essential in driving store sales, managing expenses, and maintaining operational excellence, all while ensuring that the store is clean, organized, and ready for customers at all times.