Roth Staffing Companies - St. Louis, MO
posted 2 months ago
The Customer Experience Specialist position is an entry-level role within a leading national home loan lender, specifically located in Saint Louis, MO. This role is situated in a call center environment and is focused on supporting Consumer Direct Lending. As a Customer Experience Specialist, you will serve as the primary point of contact for consumers, guiding them through the loan origination process following their initial discussions with a licensed loan officer. Your responsibilities will include managing high-volume inbound calls and texts from current customers, ensuring that their inquiries are addressed promptly and effectively. In this role, you will perform routine data entry and validation tasks, which are essential for maintaining accurate customer records and facilitating smooth loan processing. You will also handle various forms of communication, including calls, emails, and chat responses, interacting with Pennymac employees, consumers, and authorized third parties. Your ability to collaborate with multiple departments will be crucial in expediting processing and resolving any issues that may arise during the loan origination process. Additionally, you will be expected to demonstrate behaviors that align with the organization's desired culture and values, contributing to a positive customer experience and fostering a supportive work environment. This position offers an excellent opportunity for individuals looking to start their careers in customer service within the financial services industry, particularly in the mortgage sector.