Five Below - Stafford, TX
posted about 2 months ago
As a Customer Experience Manager at Five Below, you will play a pivotal role in ensuring that our customers have an exceptional shopping experience. Under the guidance of the Store Manager, you will lead the store's front-end operations, focusing on cash management, cleanliness, safety, and driving sales. Your primary responsibility is to 'Wow the Customer' by creating a welcoming and engaging environment that encourages brand loyalty. You will be responsible for managing the team during your shifts, ensuring that all associates are trained to deliver outstanding customer service and meet the company's performance goals. In this role, you will model leadership behaviors and act as the Manager on Duty, driving key performance indicators and fostering a positive work culture. You will be expected to contribute to the success of the store by not only fulfilling your duties as a Customer Experience Manager but also by mentoring and developing your team. This includes training staff on the High Fives of Customer Service, maintaining store cleanliness, and ensuring that the store is always ready for customers. You will also be responsible for opening and closing procedures, cash handling, and adhering to all company policies and procedures. The Customer Experience Manager is a key member of the management team, setting the tone for the store's operations and embodying the Five Below values. You will be expected to take ownership of your responsibilities, hold your team accountable, and drive sales while controlling expenses. Your ability to communicate effectively, manage time efficiently, and maintain a high level of professionalism will be crucial to your success in this role.