Customer Experience Manager

$37,440 - $45,760/Yr

Unclassified - Queen Creek, AZ

Part-time,Full-time - Entry Level

Remote - Queen Creek, AZ

About the position

We are a growing small business seeking a proactive Customer Experience Manager to enhance our client engagement and conversion processes. In this role, you will follow up with new leads within 24 hours, building strong relationships with prospective and current clients. Your responsibilities will include breaking down objections to convert leads into initial evaluations (IEs) and developing a streamlined nurture system to efficiently track and manage leads across various platforms. You will also assist in creating and updating marketing materials and automation systems, ensuring that new clients understand the process for their initial evaluations and maintain satisfaction throughout their journey. The ideal candidate will excel at holding meaningful phone conversations, employing effective questioning techniques, and demonstrating resilience in the face of objections. You will maintain detailed logs of lead sources and client interactions, and engage in regular follow-up with previous clients to identify reactivation opportunities. Strong organizational skills, attention to detail, and adaptability to varying sales situations are essential for success in this role. Join our team and contribute to building lasting relationships with clients while driving the growth of our business!

Responsibilities

• Follow up with new leads within 24 hours to build strong relationships with prospective and current clients.
• Break down objections to convert leads into initial evaluations (IEs).
• Develop a streamlined nurture system to efficiently track and manage leads across various platforms.
• Assist in creating and updating marketing materials and automation systems.
• Ensure that new clients understand the process for their initial evaluations and maintain satisfaction throughout their journey.
• Maintain detailed logs of lead sources and client interactions.
• Engage in regular follow-up with previous clients to identify reactivation opportunities.

Requirements

• Strong organizational skills.
• Attention to detail.
• Adaptability to varying sales situations.
• Ability to hold meaningful phone conversations.
• Effective questioning techniques.
• Demonstrated resilience in the face of objections.

Nice-to-haves

• 1 year of customer service experience (preferred).

Benefits

• Flexible scheduling options for part-time or full-time work.
• Opportunity to work remotely.