Customer Experience Manager

Stream Realty - Rosemont, IL

Full-time - Mid Level

Rosemont, IL

Real Estate

About the position

The Customer Experience Manager at Stream Realty Partners is responsible for providing exceptional services and managing day-to-day building responsibilities. This role focuses on enhancing tenant relations, advocating for community development activities, and delivering hospitality-level customer service to create a welcoming environment for occupants and guests.

Responsibilities

• Create a welcoming and enjoyable environment for occupants and guests.
• Get to know tenants on a first name basis and create a personalized experience.
• Serve as primary liaison between the property, tenants, various local business/entertainment establishments, and the surrounding community.
• Build and maintain relationships within the building community.
• Promote the building brand on behalf of ownership and tenants to engage with the community.
• Plan and execute events for tenants and the community, including live music, group fitness classes, food trucks, community volunteering, and tenant education seminars.
• Understand tenants' needs and provide them with personalized solutions.
• Manage the building's various social media accounts and third-party vendors for those accounts.
• Assist the Property Manager in planning and implementing marketing and event budgets.
• Prepare monthly reports according to owner's needs.
• Activate and manage tenant amenities.

Requirements

• Bachelor's Degree or 3-5 years' experience in community management, hospitality, or event planning required.
• Management and tenant relations experience a plus.
• Proficient with MS Excel and Word.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Excellent problem-solving abilities.
• Self-driven with good organizational skills and attention to detail.
• Passionate and enthusiastic.

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid holidays
• Paid time off