Stream Realty - Rosemont, IL

posted about 1 month ago

Full-time - Mid Level
Rosemont, IL
Real Estate

About the position

The Customer Experience Manager at Stream Realty Partners is responsible for providing exceptional services and managing day-to-day building responsibilities. This role focuses on enhancing tenant relations, advocating for community development activities, and delivering hospitality-level customer service to create a welcoming environment for occupants and guests.

Responsibilities

  • Create a welcoming and enjoyable environment for occupants and guests.
  • Get to know tenants on a first name basis and create a personalized experience.
  • Serve as primary liaison between the property, tenants, various local business/entertainment establishments, and the surrounding community.
  • Build and maintain relationships within the building community.
  • Promote the building brand on behalf of ownership and tenants to engage with the community.
  • Plan and execute events for tenants and the community, including live music, group fitness classes, food trucks, community volunteering, and tenant education seminars.
  • Understand tenants' needs and provide them with personalized solutions.
  • Manage the building's various social media accounts and third-party vendors for those accounts.
  • Assist the Property Manager in planning and implementing marketing and event budgets.
  • Prepare monthly reports according to owner's needs.
  • Activate and manage tenant amenities.

Requirements

  • Bachelor's Degree or 3-5 years' experience in community management, hospitality, or event planning required.
  • Management and tenant relations experience a plus.
  • Proficient with MS Excel and Word.
  • Strong written and verbal communication skills.
  • Excellent customer service skills.
  • Excellent problem-solving abilities.
  • Self-driven with good organizational skills and attention to detail.
  • Passionate and enthusiastic.

Benefits

  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid holidays
  • Paid time off
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