Weis Markets - Hampstead, MD
posted 2 months ago
The Customer Experience Manager at Weis Markets is a pivotal role responsible for overseeing the front-end department operations and ensuring a positive shopping experience for customers. This position requires a strong focus on customer relations, promoting a customer-centric culture among associates, and maintaining high standards of service. The manager will be expected to greet customers warmly, address their inquiries, and resolve any concerns in a professional manner. Continuous improvement is a key aspect of this role, as the manager will implement changes to enhance service delivery and operational efficiency. In addition to customer service responsibilities, the Customer Experience Manager will enforce cash handling controls and security measures to prevent losses. This includes adhering to company policies and state regulations related to various sales, such as tobacco, alcohol, and lottery. The manager will also oversee bookkeeping procedures and assist cashiers with transactions, ensuring compliance with all operational standards. Training and onboarding of front-end associates is another critical responsibility. The manager will utilize the Learning Management System (LMS) to ensure that all associates are equipped to provide a fast, friendly, and accurate checkout experience. Recognizing and rewarding associate performance is essential, as is participating in annual performance reviews. The manager will also be responsible for scheduling and labor management, ensuring that the front-end team is adequately staffed to meet customer demand while adhering to budgeted labor rates. This includes controlling supply costs and maintaining inventory levels for essential items such as bags and other supplies. Customer flow management is crucial, and the manager will ensure that sufficient checkouts are open to minimize wait times. They will also oversee the lot attendant service, ensuring that customers receive assistance with shopping carts and loading groceries. Communication is key, as the manager will relay information about promotions and sales to cashiers and participate in daily store huddles. Safety and sanitation are also part of the manager's responsibilities, ensuring that the parking lot and checkout areas are clean and compliant with health and safety regulations. The manager may also assist in other departments as needed, demonstrating flexibility and teamwork within the store environment.