Unclassified - Livonia, MI
posted 2 months ago
We are looking for a results-driven Customer Experience Manager to oversee the overall management of our retail store in Livonia, MI. The successful candidate will be responsible for enhancing customer satisfaction, meeting sales and profitability goals, and effectively managing staff. This role requires a strong background in retail management, financial planning, or employee recruitment to ensure the store operates smoothly and efficiently. The Customer Experience Manager will play a crucial role in developing business strategies aimed at increasing our customer base, expanding store traffic, and optimizing profitability. In this position, you will be expected to meet sales goals by training, motivating, mentoring, and providing constructive feedback to the sales staff. Ensuring high levels of customer satisfaction through excellent service is paramount. You will also be responsible for completing store administration tasks and ensuring compliance with company policies and procedures. Maintaining outstanding store conditions and visual merchandising standards is essential to attract and retain customers. Additionally, you will report on buying trends, customer needs, and profits, proposing innovative ideas to increase market share. Conducting personnel performance appraisals to assess training needs and build career paths for staff will be part of your responsibilities. You will also need to address any issues that arise from staff or customers, including complaints and grievances, while exemplifying high performance and professional behavior.