Customer Experience Manager

Five Below - Annapolis, MD

Full-time - Mid Level

Annapolis, MD

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Experience Manager at Five Below is responsible for leading the store's Freight team and all associates while acting as the Manager on Duty. This role focuses on executing merchandising standards, ensuring customer satisfaction, maintaining operational controls, and driving sales. The position emphasizes leadership, communication, and accountability, aiming to create a positive and engaging shopping experience for customers.

Responsibilities

• Ensures Merchandise Movement Process is flawlessly executed
• Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Responsible for maintaining assigned zone
• Sets and maintains Market Plan, Signage, and other Merchandise Sets
• Ensures the execution of company Inventory Integrity process
• Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Leads Asset Protection and Safety processes and holds associates accountable
• Delivers exceptional customer service through personal contact with customers
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Leads and ensures Five Below's Packaway Process is completed within timeframes provided
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Requirements

• High School Graduate or equivalent
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Nice-to-haves

• College experience preferred

Benefits

• Equal Opportunity Employer