Five Below - Knoxville, TN
posted 4 months ago
At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! The Customer Experience Manager (CEM) plays a crucial role in ensuring that customers have a memorable shopping experience. Under the leadership of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s) (if applicable), and associates of the store while acting as the Manager on Duty. The primary responsibility of the CEM is to “Wow the Customer” by overseeing front end operations, cash management, cleanliness, safety, and driving sales. This position requires a strong focus on customer service, as well as the ability to lead and motivate a team to achieve key performance indicators and brand loyalty. As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. The CEM is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the planet, where talented people want to grow their careers. The CEM is expected to put the customer first, unleash passion, treat Five Below like their own business, set high standards, and create a fun atmosphere for both customers and associates.