Datawatch Systems - Bethesda, MD
posted 8 days ago
As the Customer Experience Manager at Datawatch Systems, Inc., you will be responsible for ensuring exceptional customer experiences while leading and developing a team of Customer Experience Account Managers. Your role will involve driving established metrics to achieve high customer satisfaction, collaborating with subject matter experts, and promoting upsell and cross-selling strategies. You will also be tasked with training staff, creating KPIs, and fostering a collaborative team environment to meet business goals.