Customer Experience: Manager
Datawatch Systems•Bethesda, MD
479d•$60,000 - $70,000
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About The Position
As the Customer Experience Manager at Datawatch Systems, Inc., you will be responsible for ensuring exceptional customer experiences while leading and developing a team of Customer Experience Account Managers. Your role will involve driving established metrics to achieve high customer satisfaction, collaborating with subject matter experts, and promoting upsell and cross-selling strategies. You will also be tasked with training staff, creating KPIs, and fostering a collaborative team environment to meet business goals.
