Five Below - Hialeah, FL
posted 5 months ago
At Five Below, the Customer Experience Manager (CEM) plays a pivotal role in ensuring that every customer interaction is exceptional. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates during their shift. The primary responsibility of the CEM is to create a customer-centric environment that prioritizes customer satisfaction, operational efficiency, and sales growth. This role is not just about managing the front end operations; it’s about embodying the Five Below culture and values, which emphasize fun, creativity, and a commitment to excellence. The CEM is tasked with driving key performance indicators, including customer satisfaction scores, sales targets, and operational standards. They are responsible for training and developing staff on the High Fives of Customer Service, ensuring that every guest experiences a fast and friendly checkout process. The CEM also oversees store cleanliness and readiness, manages cash handling procedures, and ensures compliance with company policies and procedures. This position requires a proactive approach to problem-solving and the ability to motivate and inspire a team to achieve their best. In addition to operational responsibilities, the CEM is expected to foster a positive work environment that encourages teamwork and recognizes individual contributions. They must be adaptable, able to handle multiple tasks simultaneously, and maintain composure under pressure. The CEM is a key player in creating a fun and engaging atmosphere that aligns with Five Below’s mission to provide an amazing shopping experience filled with unlimited possibilities.