Kaizer Software Solutions - New York, NY
posted 2 months ago
The Creative / Customer Experience Manager at Kaizer Software Solutions is a pivotal role within the Value Digital / Customer Experience team, focusing on enhancing customer interactions across various stages of their journey. This position is designed for a strategic leader who will spearhead initiatives aimed at driving growth, increasing revenue, reducing costs, and ultimately improving customer experiences. The Experience Manager will be responsible for understanding customer needs and stakeholder expectations, and translating these insights into actionable strategies that enhance the customer lifecycle, which encompasses Shopping, Onboarding, and Managing customer journeys. In this role, you will lead a team dedicated to developing a customer-first strategy and roadmap that transforms core initiatives into best-in-class user experiences. You will analyze customer behavior data to uncover insights that inform performance and identify opportunities for improvement. Additionally, you will build workflow models and develop autonomous processes to expedite market readiness. Your expertise will be crucial in collaborating with internal teams, including Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners, to ensure cohesive execution of strategies. The Experience Manager will also be responsible for converting strategic ideas into executable actions by defining solution requirements and facilitating team activities to implement these solutions. You will organize the feature backlog to optimize delivery in alignment with business priorities and develop comprehensive reports that provide an overview of experience performance. Furthermore, you will mentor team members in structuring user stories and acceptance criteria, ensuring a solid understanding of product release processes, stakeholder engagement, and negotiation with key partners to achieve the best outcomes within business constraints. Supporting compliance attestation will also be part of your responsibilities, as you analyze and guide multiple teams in coordinating initiatives that impact various areas of the organization.