Customer Experience Manager

$45,760 - $49,920/Yr

Clean Eatz NoCo - Johnstown, CO

Part-time,Full-time - Mid Level

Johnstown, CO

About the position

The Customer Experience Manager at Clean Eatz NoCo is responsible for enhancing customer satisfaction and loyalty by creating a positive environment and ensuring exceptional service at every touchpoint. This role involves leading a team, managing customer interactions, and driving sales growth through effective training and development.

Responsibilities

• Engage customers to meet their needs with Clean Eatz offerings.
• Oversee the work of cashiers and ensure adherence to standards and procedures.
• Train new cashiers and provide ongoing support to existing staff.
• Address customer inquiries and resolve complaints to ensure a positive experience.
• Oversee cash handling procedures and ensure accurate transaction processing.
• Monitor inventory levels and assist with stocking various products.
• Collaborate with other departments to ensure efficient café operations.
• Handle escalations of complex customer situations.
• Assist guests in signing up for meal plans and explain their benefits.

Requirements

• 1-2 years of customer service experience required.
• Bilingual proficiency is a plus.
• Strong management skills with experience in team leadership.
• Excellent communication skills, both verbal and written.
• Problem-solving skills to address customer needs effectively.
• Analytical thinking to understand customer behavior and trends.

Nice-to-haves

• Experience in training and development of staff.
• Creativity in developing engaging customer campaigns.
• Empathy to connect with diverse customer needs.

Benefits

• Health insurance
• 401(k)
• Employee discount
• Flexible schedule