Weis Markets - Allentown, PA
posted 2 months ago
The Customer Experience Manager at Weis Markets plays a crucial role in overseeing the front-end department operations, ensuring that customer service is prioritized and that associates are trained to provide a positive shopping experience. This position requires a strong focus on customer relations, where the manager is expected to instill a customer-focused behavior among associates, greeting customers with a smile, addressing their inquiries, and resolving any concerns in a professional manner. The manager is also responsible for continuous improvement within the department, making necessary changes to enhance service quality and operational efficiency. In addition to customer service, the Customer Experience Manager enforces cash handling controls and security measures to prevent losses, ensuring compliance with company policies and state laws related to various sales regulations. The manager assists cashiers with operational tasks, conducts audits, and oversees bookkeeping procedures to maintain financial integrity. Training and onboarding of new front-end associates is a key responsibility, where the manager utilizes the Learning Management System (LMS) to facilitate training and performance reviews, recognizing and rewarding outstanding associate performance. The role also involves managing schedules and labor costs effectively, ensuring that the front-end department is adequately staffed to meet customer demands while adhering to budgeted labor rates. The manager directs customer flow through the checkout area, monitors service efficiency, and ensures that the environment is clean and safe for both customers and associates. This includes overseeing the maintenance of equipment and reporting any issues promptly. The Customer Experience Manager is expected to maintain knowledge of promotions and store layout to assist customers effectively and to participate in daily team huddles to foster communication and teamwork within the store.