Five Below - Newport News, VA
posted about 1 month ago
The Customer Experience Manager (CEM) at Five Below plays a crucial role in enhancing customer satisfaction and driving sales. Reporting to the Store Manager, the CEM leads the front-end operations, ensuring a clean and safe environment while managing cash operations. The CEM is responsible for training and developing associates, maintaining high standards of customer service, and achieving key performance indicators. This position emphasizes leadership, accountability, and a commitment to creating a fun and engaging shopping experience for customers.