Brody Brothers Pest Control - Owings Mills, MD
posted about 1 month ago
The Customer Experience Manager (CEM) at Brody Brothers Pest Control is a strategic leadership role focused on enhancing customer service and sales performance. The CEM will lead a team of Customer Service Leads and Representatives, driving operational excellence and ensuring high-quality customer experiences. This position involves refining processes, mentoring staff, and utilizing data analysis to exceed sales goals while maintaining customer satisfaction.