Customer Experience Manager
TMC Acquisition Corporation•Nicholasville, KY
446d
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About The Position
The Customer Experience Manager (CEM) at Tailor Made Compounding is responsible for overseeing daily operations and managing a team of customer service representatives. The CEM ensures the delivery of high-quality service to customers, monitors performance metrics, coaches team members, handles escalated calls, and implements process improvements. This role is crucial in collaborating with management to meet operational goals and maintain a positive work environment.
