Cisco - Maitland, FL
posted 21 days ago
As a Customer Experience Manager at Cisco, you will be instrumental in driving the adoption and utilization of Cisco technologies and services within customer organizations. This role involves taking end-to-end ownership of customer relationships, understanding their business and technical objectives, and developing strategies to ensure successful outcomes. You will engage with both executives and technical partners, advocate for customer needs, and be accountable for financials, including services revenue and margin. Your efforts will focus on improving customer retention rates and ensuring high-quality customer experiences.