Five Below - Barnstable, MA
posted 2 months ago
The Customer Experience Manager (CEM) at Five Below plays a crucial role in ensuring that customers have an exceptional shopping experience. Under the leadership of the Store Manager, the CEM directly oversees the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to 'Wow the Customer' by managing front-end operations, cash handling, maintaining cleanliness, ensuring safety, and driving sales. This position is integral to the management team, setting the tone for the store by embodying and promoting the Five Below values, which focus on creating a fun and engaging atmosphere for both customers and employees. As a leader at Five Below, the CEM is expected to prioritize the success of the store by not only fulfilling their own responsibilities but also modeling effective leadership behaviors. This includes delivering results during their shifts, driving key performance indicators, and fostering brand loyalty through team leadership. The CEM is responsible for training staff on customer service best practices, ensuring that every guest experiences a fast and friendly checkout process, and maintaining the store's cleanliness and readiness for customers at all times. Additionally, the CEM assists in various managerial duties, including staff scheduling, payroll processes, and merchandising procedures, while also ensuring compliance with company policies and procedures. The CEM is expected to drive store sales and control expenses, utilizing financial reporting to identify business opportunities. They will also be involved in cash handling procedures, including preparing and dropping bank deposits, and authorizing register functions. The role requires a commitment to maintaining the store's standards and ensuring that all associates are held accountable for their performance. Overall, the Customer Experience Manager is a vital position that contributes to the overall success and culture of Five Below, where the focus is on fun, growth, and customer satisfaction.