Five Below - Athens, AL
posted about 2 months ago
The Customer Experience Manager (CEM) at Five Below plays a pivotal role in ensuring that customers have an exceptional shopping experience. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates during their shifts. The primary responsibility of the CEM is to create a welcoming environment that prioritizes customer satisfaction, which is achieved through effective front-end operations, cash management, and maintaining store cleanliness and safety. The CEM is also tasked with driving sales and ensuring that the store meets its performance goals. As a leader within the store, the CEM is expected to model exemplary leadership behaviors and deliver results as the Manager on Duty. This includes not only managing day-to-day operations but also inspiring and motivating the team to achieve key performance indicators and foster brand loyalty. The CEM embodies the core values of Five Below, which focus on customer-centricity, passion, accountability, and a fun work atmosphere. By putting the customer first, unleashing passion, treating the business as their own, and setting high standards, the CEM contributes to making Five Below a desirable place for both customers and employees. The role requires a strong commitment to training and developing associates, ensuring that they are equipped to provide outstanding customer service. The CEM is responsible for various operational tasks, including overseeing front-end operations, maintaining store cleanliness, managing cash handling procedures, and driving sales through various services offered by Five Below. The CEM also plays a crucial role in staff scheduling, training, and coaching, ensuring that all associates are aligned with the company's standards and procedures. This position is integral to the overall success of the store and the satisfaction of its customers.