CUSTOMER EXPERIENCE MANAGER

The Home Depot - Mesquite, TX

Full-time - Manager

Mesquite, TX

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Experience Manager is responsible for overseeing and enhancing the customer experience at our Mesquite, TX location. This role involves developing strategies to improve customer satisfaction and loyalty, ensuring that all associates are trained to provide exceptional service. The manager will analyze customer feedback and implement changes to improve service delivery. Additionally, the Customer Experience Manager will collaborate with other departments to ensure a seamless shopping experience for customers. This position requires a strong focus on customer engagement and the ability to lead a team effectively. The manager will also be responsible for setting performance goals and monitoring progress to ensure that the team meets or exceeds expectations.

Responsibilities

• Oversee the customer service team and ensure high levels of customer satisfaction.
• Develop and implement strategies to enhance the customer experience.
• Analyze customer feedback and make recommendations for improvements.
• Train and mentor associates on customer service best practices.
• Collaborate with other departments to ensure a seamless customer experience.
• Set performance goals for the team and monitor progress.

Requirements

• Proven experience in a customer service or management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Experience in developing customer service strategies.

Nice-to-haves

• Experience in retail management.
• Knowledge of customer relationship management (CRM) systems.

Benefits

• Bonus Eligible
• 401(k) Company Matching
• Employee Stock Purchase Program