Customer Experience Manager
CarMax•Richmond, VA
438d
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About The Position
As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of Customer Experience Consultants, ensuring they deliver an iconic customer experience. Your role involves coaching and developing your team, managing business metrics, and fostering a highly engaged culture. You will be responsible for guiding associates in their interactions with customers, overseeing the hiring process, and managing projects to enhance performance and customer satisfaction.
