Flint Group International Bv - Itasca, IL
posted about 1 month ago
As a Customer Experience Manager, you'll be a vital part of our dynamic team, contributing to the sales process, crafting custom applications, and ensuring project success. This role demands a versatile professional proficient in sales support, application design, and project management. The successful candidate will play a pivotal role in collaborating with sales, design, and project teams to deliver high-quality solutions that meet client needs. In the area of Sales Support, you will partner with the sales team to comprehend client needs, offering effective pre-sales support. You will contribute to the creation of compelling proposals and charters, presentations, and product demonstrations for potential clients. Additionally, you will collaborate on discount structures and evaluate options, engaging proactively with clients to address inquiries, furnish technical information, and ensure a seamless sales process. In Application Design, you will work closely with clients to understand their business processes and requirements, designing customized applications and solutions to meet client needs while ensuring feasibility and scalability. You will collaborate with development teams to translate design specifications into actionable project plans. As part of Project Delivery, you will oversee the end-to-end project management process, ensuring projects are delivered on time, within scope, and within budget. This includes coordinating with cross-functional teams, including development, testing, and implementation teams, to ensure successful project execution. You will monitor project progress, identify risks, and implement mitigation strategies. In Client Relationship Management, you will build and maintain strong relationships with clients, acting as a point of contact throughout the project lifecycle. Ensuring client satisfaction by delivering high-quality solutions that meet or exceed expectations will be a key focus, along with addressing client feedback and managing expectations effectively. You will also be expected to stay informed about industry trends, emerging technologies, and best practices, applying your technical expertise to guide clients and internal teams in selecting optimal solutions. Documentation and reporting will be essential, as you will create comprehensive documentation, including project plans, design specifications, and post-implementation reports, while generating regular reports on project status, key performance indicators, and client interactions. Additional responsibilities may include all other duties as assigned by management.