Customer Experience Manager

$45,760 - $70,720/Yr

Hoffmann Brothers - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

251-500 employees

About the position

The Customer Experience Manager at Hoffmann Brothers is a key leadership role responsible for mentoring and coaching a team of 7-8 customer experience professionals. This position focuses on empowering the team to deliver exceptional service while collaborating with other leaders to achieve departmental and company-wide goals. The role requires a strong background in call center operations and a passion for customer service excellence.

Responsibilities

• Mentor and coach a team of 7-8 customer experience professionals.
• Assist customers over the phone to resolve issues and provide support.
• Collaborate with fellow team leaders, dispatch, and department managers to achieve goals.
• Identify and implement process improvements to enhance efficiency and customer satisfaction.
• Ensure effective communication with customers, vendors, and co-workers.

Requirements

• Prior call center experience required.
• Proven experience in identifying and implementing process improvements.
• Strong leadership skills with a passion for mentoring others.
• Solid understanding of Customer Service Representative procedures.
• Proficiency with relevant software applications.
• Excellent communication and interpersonal skills.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance