Five Below - Shelton, CT
posted 4 months ago
At Five Below, the Customer Experience Manager (CEM) plays a pivotal role in ensuring that every customer interaction is exceptional. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to create a customer-centric environment that prioritizes customer satisfaction, front-end operations, cash management, cleanliness, safety, and driving sales. This position is integral to the management team, setting the tone for the store's culture and performance by embodying the Five Below values. The CEM is tasked with "Wowing the Customer" by putting their needs first and making a positive impact on their shopping experience. This involves not only delivering results in their role but also modeling effective leadership behaviors. As the Manager on Duty, the CEM is responsible for driving key performance indicators and fostering brand loyalty through team leadership. The CEM is expected to inspire associates with big ideas, energy, and passion, creating a workplace that is both fun and productive. Key attributes for success in this role include strong leadership skills, the ability to train and motivate staff, effective communication, planning and time management skills, and a commitment to ownership and accountability. The CEM must be goal-oriented, professional, and driven to achieve sales targets while maintaining a positive work environment. This role is essential in ensuring that the store operates smoothly and that all associates are engaged in delivering outstanding customer service.