Oats
posted about 2 months ago
The Customer Experience Manager at AARP plays a crucial role in enhancing the relationship between AARP and its consumers, particularly those aged 50 and older. This position focuses on analyzing and executing consumer-related projects using human-centered design (HCD) principles to ensure exceptional service across all channels. The manager will lead customer research initiatives, develop action plans for improving customer experiences, and collaborate with senior management to align long-term goals with customer expectations.