Five Below - Dallas, TX
posted 3 months ago
At Five Below, the Customer Experience Manager (CEM) plays a pivotal role in ensuring that every customer interaction is exceptional. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to create a customer-centric environment that prioritizes customer satisfaction, front-end operations, cash management, cleanliness, safety, and driving sales. This position is integral to the management team, setting the tone for the store by embodying and promoting the Five Below values. The CEM is expected to wow customers by putting their needs first and making a positive impact on their shopping experience. This involves not only delivering results in their role but also modeling effective leadership behaviors. As the Manager on Duty, the CEM is responsible for driving key performance indicators and fostering brand loyalty through team leadership. The role requires a commitment to the Five Below culture, which emphasizes fun, creativity, and a strong work ethic. Key attributes for success in this role include leadership, communication, accountability, and a sales-driven mindset. The CEM is responsible for training and developing associates, ensuring they are equipped to provide outstanding customer service. This includes implementing the High Fives of Customer Service and maintaining a clean and welcoming store environment. The CEM also plays a crucial role in operational tasks such as cash handling, payroll processes, and merchandising procedures, all while adhering to company policies and procedures. In summary, the Customer Experience Manager is a dynamic leader who inspires their team to deliver exceptional service, drive sales, and create a fun and engaging shopping experience for customers.