Customer Experience Manager

$47,000 - $53,000/Yr

The Home Depot - Golden, CO

Full-time - Entry Level

Golden, CO

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Experience Manager (CXM) plays a crucial role in the store leadership team, responsible for overseeing the execution of store standards, enhancing customer service, and ensuring operational processes are followed. The CXM coaches associates, addresses customer service escalations, and performs Manager on Duty (MOD) responsibilities. This position requires effective communication of priorities, completion of daily tasks, and maintaining a safe and efficient store environment.

Responsibilities

• Drive customer service and associate engagement; coach associates on proper customer service techniques.
• Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve.
• Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• Provide in-the-moment coaching based on observations and behavior.
• Partner with ASMs regarding formal performance conversations and discipline.
• Recognize associates for demonstrating expectations and use recognition tools to highlight values-based behaviors.
• Ensure associates have completed training requirements of their position and give input on performance.
• Ensure associates follow all safety and hazmat procedures and complete specified safety training courses.
• Lead store kickoff meetings and ensure store readiness by communicating messages and priorities to all associates.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum of 1 year of work experience.

Benefits

• Equal Opportunity Employer
• Competitive salary range of $47,000.00 - $53,000.00