Customer Experience Manager

Weis Markets - Elizabethtown, PA

Full-time - Mid Level

Elizabethtown, PA

Food and Beverage Retailers

About the position

The Customer Experience Manager at Weis Markets is responsible for overseeing the front-end department operations, ensuring excellent customer service, and managing associates to create a positive shopping experience. This role includes enforcing company policies, training staff, and maintaining operational efficiency in the store.

Responsibilities

• Oversees all aspects of front-end department operations.
• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Enforces cash handling control and security measures to identify and prevent losses.
• Assists cashiers with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding front end sales associates.
• Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End to minimize wait times.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
• Operates front-end scanning equipment and register, performs all related check out procedures.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.

Requirements

• High School Diploma or GED required.
• Minimum 3 years' experience in management of retail or related field.
• Associate or bachelor's degree in business related field desirable.