Customer Experience Manager

Unclassified - San Diego, CA

Part-time - Mid Level

San Diego, CA

About the position

The Client Experience Manager at TAVO Media Group is responsible for creating, managing, and expanding the conditions for successful client engagements. This role involves being a dynamic marketing strategist who deeply understands clients' businesses and proactively brings innovative ideas to the table. The manager will lead internal and external teams, serve as a strategic advisor to senior-level clients, and ensure the delivery of high-quality creative work that drives client growth and agency success.

Responsibilities

• Lead all account activities and manage internal/external teams.
• Serve as a strategic advisor and trusted partner to senior-level clients and agency leaders.
• Identify and inspire new work streams and strategies to capitalize on opportunities.
• Champion great creative work and ensure flawless delivery by teams.
• Collaborate with internal teams or partner agencies to measure campaign effectiveness.
• Manage expectations and navigate project risks and conflicts effectively.
• Provide guidance to team members on workflow processes and collaboration.
• Collaborate with Operations on financials, staff planning, and revenue management.
• Directly manage junior agency staff, providing feedback and growth opportunities.

Requirements

• 3+ years of experience in a marketing or advertising agency.
• Project management experience.
• Experience in tech and startup environments.

Nice-to-haves

• Experience in leading diverse teams.
• Strong understanding of equity, diversity, and inclusion practices.

Benefits

• Flexible working hours
• Opportunities for professional development
• Collaborative work environment