Customer Experience Manager

Paul Miller Ford - Lexington, KY

Full-time - Mid Level

Lexington, KY

Motor Vehicle and Parts Dealers

About the position

The Customer Experience Manager at Paul Miller Ford is responsible for overseeing the car-buying process to ensure a seamless experience for customers. This role involves direct interaction with customers and collaboration with sales and finance teams to optimize the customer journey, address concerns, and enhance communication between departments. The position aims to streamline transactions and improve customer satisfaction while managing multiple tasks effectively.

Responsibilities

• Ensure a seamless car-buying process for customers.
• Work directly with customers to address concerns during the purchasing process.
• Coordinate with sales and finance teams to optimize the customer journey.
• Implement strategies to enhance communication between departments.
• Streamline payments and simplify transactions.
• Ensure employees meet their responsibilities efficiently.

Requirements

• Strong customer service skills.
• Mid-level experience in customer experience management.
• Excellent communication skills.
• Ability to manage multiple tasks effectively.

Benefits

• Performance based pay plan