Five Below - Houston, TX
posted 6 months ago
As a Customer Experience Manager at Five Below, you will play a pivotal role in ensuring that our customers have an exceptional shopping experience. Under the guidance of the Store Manager, you will lead the store's front-end operations, focusing on customer satisfaction, cash management, and maintaining a clean and safe environment. Your primary responsibility will be to 'Wow the Customer' by delivering outstanding service and fostering a positive atmosphere in the store. You will be responsible for training and developing your team, ensuring that they embody the Five Below values and provide the best possible service to our guests. In this role, you will be the Manager on Duty, which means you will be accountable for driving key performance indicators and brand loyalty. You will lead by example, demonstrating effective leadership behaviors and motivating your team to achieve their goals. Your responsibilities will include overseeing the front-end operations, ensuring that all associates are engaged in providing fast and friendly service, and maintaining the store's cleanliness and organization. You will also be involved in cash handling procedures, opening and closing the store, and assisting in various operational tasks as needed. The Customer Experience Manager is expected to contribute to the overall success of the store by driving sales, controlling expenses, and ensuring that the store meets its operational goals. You will work closely with the District Manager to achieve customer satisfaction score goals and will be responsible for coaching and developing your team to ensure they are equipped to deliver exceptional service. This position requires a proactive approach to problem-solving and a commitment to creating a fun and engaging work environment for both employees and customers.