Customer Experience Manager
CarMax•Henderson, NV
505d
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About The Position
The Customer Experience Manager at CarMax is responsible for leading a team to deliver exceptional customer experiences by executing Professional Selling Principles. This role involves coaching and developing associates, managing business metrics, and fostering a collaborative and engaging work environment. The manager will oversee a team of 10-15 Customer Experience Consultants, ensuring high morale and effective project management while maintaining CarMax's commitment to customer satisfaction.
