CarMax - Henderson, NV
posted about 1 month ago
The Customer Experience Manager at CarMax is responsible for leading a team to deliver exceptional customer experiences by executing Professional Selling Principles. This role involves coaching and developing associates, managing business metrics, and fostering a collaborative and engaging work environment. The manager will oversee a team of 10-15 Customer Experience Consultants, ensuring high morale and effective project management while maintaining CarMax's commitment to customer satisfaction.