CUSTOMER EXPERIENCE MANAGER

The Home Depot - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

51-100 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Customer Experience Manager is responsible for overseeing and enhancing the overall customer journey, ensuring that customers have a positive experience with the company. This role involves analyzing customer feedback, implementing strategies to improve service delivery, and collaborating with various departments to align customer experience initiatives with business goals.

Responsibilities

• Develop and implement customer experience strategies to enhance customer satisfaction and loyalty.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure a seamless customer journey across all touchpoints.
• Train and mentor staff on best practices for customer service and experience management.
• Monitor and report on key performance indicators related to customer experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer experience management or a related role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Experience with customer relationship management (CRM) software.
• Knowledge of customer experience best practices and trends.
• Ability to lead and motivate a team.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities