Five Below - Toledo, OH
posted 2 months ago
The Customer Experience Manager (CEM) at Five Below plays a pivotal role in ensuring that customers have an exceptional shopping experience. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to 'Wow the Customer' by overseeing front-end operations, managing cash flow, maintaining cleanliness and safety standards, and driving sales. This position is integral to the management team, setting the tone for the store's culture and performance by embodying the Five Below values. As a leader at Five Below, the CEM is expected to prioritize the store's success by not only fulfilling their own responsibilities but also modeling effective leadership behaviors. This includes delivering results during their shifts, driving key performance indicators, and fostering brand loyalty through team leadership. The CEM is tasked with creating a vibrant and engaging atmosphere that encourages both customers and associates to enjoy their experience at Five Below. The role emphasizes the importance of customer service, teamwork, and a fun work environment, aligning with the company's mission to provide an enjoyable shopping experience. The CEM is responsible for ensuring that all associates are trained to deliver outstanding customer service, maintaining high standards of store cleanliness, and executing opening and closing procedures. They also play a crucial role in driving sales through various store services and managing financial reporting to identify business opportunities. The CEM must adhere to all company policies and procedures while holding associates accountable for their performance, ensuring that the store operates smoothly and efficiently.