Five Below - Marinette, WI
posted 6 months ago
At Five Below, the Customer Experience Manager (CEM) plays a pivotal role in ensuring that every customer interaction is exceptional. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to create a welcoming and engaging shopping experience that 'Wows' customers, while also overseeing front-end operations, cash management, cleanliness, safety, and driving sales. This position is integral to the management team, setting the tone for the store's culture and performance by embodying the Five Below values. The CEM is expected to prioritize the success of the store by not only fulfilling their own responsibilities but also modeling effective leadership behaviors. As the Manager on Duty, the CEM is responsible for delivering results, driving key performance indicators, and fostering brand loyalty through team leadership. The role emphasizes the importance of customer service, with a focus on making a positive impact in customers' lives. The CEM is tasked with training staff on the High Fives of Customer Service, ensuring that every guest experiences a fast and friendly checkout process, and maintaining store cleanliness and readiness at all times. In addition to these responsibilities, the CEM assists in various managerial duties, including supervising and training associates, managing staff schedules, and ensuring compliance with corporate policies. The CEM also plays a crucial role in driving store sales, managing expenses, and utilizing financial reporting to identify business opportunities. This position requires a commitment to maintaining Five Below's Standard Operating Procedures and ensuring that all associates are held accountable for their performance. Overall, the Customer Experience Manager is a dynamic role that combines leadership, customer service, and operational excellence to create a fun and engaging shopping environment.