Michaels - Cincinnati, OH
posted 4 months ago
As a Customer Experience Manager, you will play a pivotal role in enhancing the overall customer journey and ensuring that our customers have a positive and memorable experience with our brand. You will lead a team dedicated to providing exceptional service and support, fostering a culture of innovation and collaboration. Your responsibilities will include developing and implementing strategies to improve customer satisfaction, managing customer feedback, and working closely with various departments to ensure a seamless experience across all touchpoints. You will also be responsible for training and mentoring team members, ensuring they have the tools and knowledge necessary to excel in their roles. This position requires a proactive approach to problem-solving and a passion for delivering outstanding customer service. You will be the voice of the customer within the organization, advocating for their needs and preferences to drive continuous improvement in our services and offerings.