Five Below - Middleton, WI
posted 3 months ago
The Customer Experience Manager (CEM) at Five Below plays a crucial role in ensuring that customers have an exceptional shopping experience. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to 'Wow the Customer' by overseeing front-end operations, managing cash flow, maintaining cleanliness and safety standards, and driving sales. This position is integral to the management team, setting the tone for the store by embodying and promoting the Five Below values, which focus on creating a fun and engaging atmosphere for both customers and employees. As a leader at Five Below, the CEM is expected to prioritize the success of the store by not only fulfilling their own responsibilities but also modeling effective leadership behaviors. This includes delivering results during their shifts, driving key performance indicators, and fostering brand loyalty through team leadership. The CEM is responsible for ensuring that every customer interaction is positive and memorable, which is achieved through training staff on customer service best practices and maintaining a clean and welcoming store environment. The CEM also plays a vital role in operational tasks such as cash handling, staff scheduling, and compliance with corporate policies. In addition to these responsibilities, the CEM is tasked with driving store sales and managing expenses effectively. This includes utilizing financial reporting to identify business opportunities and ensuring that all associates are trained and motivated to meet the store's goals. The CEM must also be prepared to perform various store functions, including merchandising and inventory management, while adhering to Five Below's Standard Operating Procedures (SOP). Overall, the CEM is a key player in creating a vibrant and successful store environment that aligns with Five Below's mission and values.