Customer Experience Manager

$55,000 - $75,000/Yr

Golf Ranch Richardson - Richardson, TX

Full-time - Mid Level

Richardson, TX

About the position

Welcome to the Golf Ranch, where every guest interaction drives us closer to exceptional hospitality! Located in Richardson, we pride ourselves on delivering unparalleled experiences for golf enthusiasts of all levels. If you thrive on creating memorable guest experiences and are passionate about hospitality, then this role is for you. Join us in shaping unforgettable moments for our guests and advancing our service standards to new heights. We are seeking a confident, self-starter to join our team as a Customer Experience Manager. This pivotal role will lead our hospitality efforts in a fast-paced and constantly evolving environment. This role is best suited for someone who enjoys building and mentoring a team while having the freedom and independence to move quickly and make decisions. Are you a fearless leader who loves to win? Apply today!

Responsibilities

• Lead efforts and success of our Ranch Pass Subscription program.
• Increase both sales and retention of Ranch Pass Subscriptions.
• Lead by example in all customer interactions.
• Drive expectations and standards for the team with a customer focused approach.
• Embody the vision and brand values.
• Educate customers and employees about Golf Ranch and Golf Lite.
• Lead and mentor on site Sales and Service team.
• Evolve and improve sales and service process.
• Understand customer base and continuously find ways to create value.
• Create relationships and connections with customers.
• Assume Manager on Duty (MOD) responsibilities as needed to oversee daily operations, manage guest inquiries, and maintain a welcoming environment.
• Uphold company policies and standards to ensure a safe, enjoyable, and memorable experience for all guests and employees.
• Continuously coach employees on day-to-day activities and empower them to handle responsibilities and processes independently.

Requirements

• Proven experience in a customer service or hospitality management role.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and make quick decisions.
• Passion for creating memorable guest experiences.

Nice-to-haves

• Experience in the golf or sports industry.
• Familiarity with subscription-based services.
• Knowledge of customer relationship management (CRM) tools.

Benefits

• Competitive salary ranging from $55,000 to $75,000 per year.
• Opportunities for professional development and growth within the company.