The Home Depot - Corvallis, OR
posted 2 months ago
The Customer Experience Manager (CXM) plays a crucial role within the store leadership team at Home Depot, responsible for overseeing the execution of store standards across various departments. This position is pivotal in ensuring that customer service, department readiness, and operational processes are maintained at high standards. The CXM is tasked with managing all activities necessary for a safe opening and closing of the store, which includes coaching associates, addressing customer service escalations, and fulfilling Manager on Duty (MOD) responsibilities. The CXM is expected to teach, coach, and train associates on Home Depot's policies and procedures, ensuring that all associates adhere to safety protocols at all times. In this role, the CXM will communicate priorities to the team, ensure daily tasks are completed efficiently, and maintain smooth store operations. There may be instances where the CXM is the only manager present, necessitating the ability to make business and associate decisions in collaboration with appropriate resources while following Standard Operating Procedures (SOPs). The CXM will also provide valuable input to the Store Manager and Assistant Store Managers regarding associate performance during ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process for new associates as needed. The CXM is responsible for fostering a safe working environment by ensuring compliance with safety policies and standards, completing necessary safety training, and promptly addressing any hazards or unsafe conditions. This role is essential in driving customer service excellence and associate engagement, ensuring that the store meets its operational goals while providing a positive shopping experience for customers.