TEKsystems - Pasadena, CA
posted 8 days ago
The Customer Experience Manager at TEKsystems is responsible for leading a team of Customer Experience Specialists within the Mortgage Fulfillment Division. This role focuses on enhancing consumer experience, managing team performance, and ensuring effective resource utilization to improve processes and technology initiatives. The manager will also oversee scheduling, coordination, and cultural alignment within the team, while driving process improvements and supporting staff performance.