Customer Experience Manager
The Rush Companies•Gig Harbor, WA
486d•$70,000 - $90,000
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About The Position
The Customer Experience Manager at The Rush Companies is responsible for ensuring an exceptional customer experience for homeowners from the initial orientation through the warranty period. This role involves conducting orientations, processing warranty claims, and acting as a liaison between homeowners, subcontractors, and vendors. The manager will also analyze customer feedback to facilitate continuous improvement and support HOA administration to align customer expectations with operational practices.
