Five Below - San Diego, CA
posted 2 months ago
At Five Below, the Customer Experience Manager (CEM) plays a pivotal role in ensuring that every customer interaction is exceptional. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates during their shifts. The primary responsibility of the CEM is to create a customer-centric environment that prioritizes customer satisfaction, front-end operations, cash management, cleanliness, safety, and driving sales. This position is integral to the management team, setting the tone for the store's culture and performance by embodying the Five Below values. The CEM is tasked with delivering results as the Manager on Duty, which includes driving key performance indicators and fostering brand loyalty through effective team leadership. The role requires a commitment to the Five Below mission of making a difference in customers' lives by putting them first. The CEM must also demonstrate leadership qualities, motivating and developing associates while ensuring that the store operates smoothly and efficiently. In addition to leading the team, the CEM is responsible for training staff on customer service best practices, ensuring that every guest experiences a fast and friendly checkout process. The CEM must maintain store cleanliness and readiness, oversee opening and closing procedures, and perform Store Manager duties in their absence. This role also involves assisting in various operational tasks, including payroll processes, merchandising, and cash handling procedures, while adhering to corporate policies and procedures. The CEM is expected to drive store sales, control expenses, and maintain high standards across all areas of the store, including product displays and customer service interactions.